PPA salutes business excellence

Monday, February 18th, 2013.

Simply the best. Mystery shopping specialist Douglas Stafford Mystery Shopping has been named the winner of the PPA-sponsored Team of the Year in the The News’ Business Excellence Awards 2013.

Barry King, PPA chairman and a category judge, said: “Douglas Stafford showed how the firm has consistently gone above and beyond the call of duty to deliver for clients. Teamwork – exemplified by our own 140 members – is the bedrock of good business.”

For example, the Field Scheduling team at Douglas Stafford, headquartered at Lakeside North Harbour in Portsmouth, gave an impeccable level of service to Audi UK, helping the car firm ensure it was giving its customers the best possible service levels in every one of its 129 approved used car centres.

The team’s approach was so successful and to such a high standard that another car dealer has asked for a similar programme to be carried out.

More than 200 people attended the regional daily newspaper’s black-tie event at The Guildhall in Portsmouth last Friday night (February 15th), presented by TV personality Fred Dinenage.

The category runner-up was community charity Pompey in the Community, based at Pompey Study Centre in Rodney Road, with Tiger Tiger, the entertainment venue at Gunwharf Quays, highly commended.

Mark Waldron, Editor, The News, said: “The News would like to extend its thanks and gratitude to the PPA for sponsoring the Team of the Year award and, in particular, Barry King for taking the time to be one of the judges for this category.”The overall Business of the Year was named as Farlington-based

About the author:

Neil Hawkins FRICS (Chandler Hawkins)

Neil Hawkins : Chandler Hawkins
Chartered Surveyor and RICS Registered Valuer with over 30 years experience surveying and valuing residential and commercial property. Past Chairman of the PPA and current Secretary.